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Send Password Reset Email

Wallet administrators can send a password reset email to any user directly from the user maintenance screen. The email contains a secure link that lets the user set a new password. This is useful when a user has forgotten their password or when an administrator wants to force a password change.

The email contains a time-limited link that allows the user to set a new password.

How do I help a user who forgot their password?​

As a wallet administrator, you can send a password reset email to any user directly from their user form, without them needing to request it themselves. The email contains a time-limited, single-use link that lets the user set a new password, so they regain access without you ever seeing or handling their credentials.

  1. Open the left sidebar.
  2. Click Settings.
  3. Under Team, click Users.
  4. Click on the user you want to send a password reset email to.
User form in edit mode

The user form opens in edit mode showing the user's first name, last name, email address, and assigned roles.

Send a password reset email​

On the user form (edit mode), click the Send password reset email button.

A confirmation dialog appears asking you to confirm the action:

Password reset confirmation dialog

Click Yes to send the email. A success message appears confirming that the password reset email has been sent.

The user will receive an email with a link to set a new password. The link is time-limited and can only be used once.

Required permission

You need the User Maintenance (Change) permission to see and use the Send password reset email button.

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